The Federal Trade Commission (FTC) amended the Telemarketing Sales Rule (TSR) in 2003, 2008, 20. Verifiable Authorizations or Records of Express Informed Consent or Agreement.Payment Restrictions on Sales of Debt Relief Services.Payment Restrictions on Sales of Advance-Fee Loans.Payment Restrictions on Sales of Recovery Services.Payment Restrictions on Sales of Credit Repair Services.Disclosing or Receiving Unencrypted Account Numbers for Consideration.Calling Consumers Repeatedly or Continuously, with the Intent to Annoy, Abuse, or Harass.Threats, Intimidation, and Profane or Obscene Language.Charitable Fundraising Message Exemption.Exemptions from the Prerecorded Call Requirements.
Calls that Deliver Purely “Informational” Prerecorded Messages.The Requirement that Prerecorded Telemarketing Messages Include an Automated Interactive Opt-Out Mechanism.Telemarketing Calls That Deliver Prerecorded Messages.Denying or Interfering with Someone’s Do Not Call Rights.Selling or Using a Do Not Call List for Purposes Other than Compliance.Other Provisions Relating to Do Not Call.The Written Permission to Call Exemption.The Established Business Relationship Exemption.Exemptions to the National Do Not Call Registry Provisions.How the National Do Not Call Registry Works.The National Do Not Call Registry Requirements.The Entity-Specific Do Not Call Provision.When the offer does not include a free-to-pay conversion feature.When the offer includes a free-to-pay conversion feature.Obtaining Express Informed Consent in Telemarketing Transactions Involving Pre-acquired Account Information.Express Informed Consent is Required in Every Telemarketing Transaction.Payment Methods Other than Debit and Credit CardsĪssisting and Facilitating Sellers or Telemarketers Who Violate the Rule is Prohibited.The Electronic Fund Transfer Act (EFTA).Percentage or Amount of Contribution that Goes to a Charitable Organization or Program.The Nature, Purpose, or Mission of Entity on Whose Behalf Solicitation is Made.Affiliations, Endorsements, or Sponsorship.Material Aspects of Investment Opportunities.Refund, Repurchase, or Cancellation Policies.Performance, Efficacy, or Central Characteristics.Oral Disclosures in Outbound Calls to Solicit Charitable Contributions.Oral Disclosures in Outbound Sales Calls and Upselling Transactions.Prompt Disclosures in Outbound Telemarketing Calls.Material Restrictions, Limitations, or Conditions.What Information Must Sellers and Telemarketers Provide to Consumers?.Sellers and Telemarketers Must Disclose Material Information.Requirements for Sellers and Telemarketers Calls that Are Part of a Transaction Involving a Face-to-Face Sales Presentation.Calls Relating to the Sale of Franchises and Business Opportunities.Calls Relating to the Sale of 900-Number Services.Some Calls Responding to Direct Mail Advertising Are Exempt.Calls Made in Response to General Media Advertising.Business-to-Business Solicitation Calls, Unless They Involve the Sale of Nondurable Office or Cleaning Supplies.Some Types of Businesses and Individuals.About the FTC Show/hide About the FTC menu itemsĬharities and For-Profit Telemarketers Calling on Their Behalf.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.
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